The present work analyzes the results of an Italian care management project, called Leonardo Project, promoted by Apulia Region, in the south of Italy, in partnership with Pfizer. The work starts from the consideration that care management represents an innovation in the management of the chronic diseases because it introduces a new model in the organization of healthcare services. Such a model needs gradual refinements in a continuous improvement cycle, in order to be totally effective. The research activity has regarded the test of Business Process Modelling Notation (BPMN) as the tool able to support the modelling of care management process as developed in Leonardo project and the analysis of results in order to retrieve guidelines to improve the following cycle. In this paper we discuss the results of Leonardo project and we highlight how the software support represents a critical element for the success of a care management initiative. BPMN helps to highlight indications about system requirements. The paper aims to illustrate how analyzing a care management project with tools borrowed from other domains can help to show weaknesses to be overcome in the design of the second generations tools.
BPM as a support for continuous improvement in care management
BOCHICCHIO, Mario Alessandro;LONGO, ANTONELLA
2010-01-01
Abstract
The present work analyzes the results of an Italian care management project, called Leonardo Project, promoted by Apulia Region, in the south of Italy, in partnership with Pfizer. The work starts from the consideration that care management represents an innovation in the management of the chronic diseases because it introduces a new model in the organization of healthcare services. Such a model needs gradual refinements in a continuous improvement cycle, in order to be totally effective. The research activity has regarded the test of Business Process Modelling Notation (BPMN) as the tool able to support the modelling of care management process as developed in Leonardo project and the analysis of results in order to retrieve guidelines to improve the following cycle. In this paper we discuss the results of Leonardo project and we highlight how the software support represents a critical element for the success of a care management initiative. BPMN helps to highlight indications about system requirements. The paper aims to illustrate how analyzing a care management project with tools borrowed from other domains can help to show weaknesses to be overcome in the design of the second generations tools.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
