For several years it has become the practice of Public Administration quality assessment as part of the institutional activities carried out by offices to improve public services by monitoring the produc- tion process. The Ministry of Labour and Social Policies has adopted a system of ‘‘quality assess- ment’’ based on indicators selected as representative of the inspection carried out in decentralized offices. This scoring system – called Project Quality – is defined by three ‘‘synthetic indicators’’ de- termined periodically by the 92 Provincial Labour Directorates (in Italian: Direzioni Provinciali del Lavoro – DPL) operating in the country. It does indeed have a rating system that defines a ranking between the offices. This paper presents the results of the research in order to analytically describe the performance level with a different model and also suggesting the possible influence exerted by the ‘‘local context variables’’, i.e., those relating to the geo-socio-economic differentials, in explain- ing the efficiency of inspection. The data are analyzed according to the variable inspection and lo- cal was formalized through a second-order structural equations model.
The performance evaluation system of the Ministry of labour and social policies: an analysis of inspection activity.
CIAVOLINO, Enrico;Mossi P.
2012-01-01
Abstract
For several years it has become the practice of Public Administration quality assessment as part of the institutional activities carried out by offices to improve public services by monitoring the produc- tion process. The Ministry of Labour and Social Policies has adopted a system of ‘‘quality assess- ment’’ based on indicators selected as representative of the inspection carried out in decentralized offices. This scoring system – called Project Quality – is defined by three ‘‘synthetic indicators’’ de- termined periodically by the 92 Provincial Labour Directorates (in Italian: Direzioni Provinciali del Lavoro – DPL) operating in the country. It does indeed have a rating system that defines a ranking between the offices. This paper presents the results of the research in order to analytically describe the performance level with a different model and also suggesting the possible influence exerted by the ‘‘local context variables’’, i.e., those relating to the geo-socio-economic differentials, in explain- ing the efficiency of inspection. The data are analyzed according to the variable inspection and lo- cal was formalized through a second-order structural equations model.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
