Adopting Collaborative Workflow Pattern: Lesson Learned

In the last years, the use of web 2.0 has modified common organisational and operative practices. This has led “knowledge workers” to change their working practices through the use of Web 2.0 communication tools. Unfortunately, these tools have not been integrated with existing enterprise information systems. This is an important problem in an organisational context, because knowledge of information exchanged within the organisation is needed to increase the efficiency and competitiveness of the organisation. In previous works we demonstrate that it is possible to capture this knowledge using collaboration processes, which are processes of abstraction created in accordance with design patterns and applied to new organisational operative practices. In this article, we want to present the experience of the adoption of the methodology and the catalog of patterns from some pattern designers of a company operating in Public Administration and Finance, with the aim of shaping an information system Enterprise 2.0, which takes into account the collaborative processes.