The authors consider a case where the hierarchical and market-based modes run parallel and analyse the dysfunctionality of their coexistence. Along the example of job centres of the public labour administration and private labour agencies the complementary ad-vantages are revealed. They plead for connecting both organisation structures, in order to meet the real needs of the clients who are to be consulted and placed. In particular, this article reports the first results of a survey conducted regarding Public and Private Employment Offices, and the University Orientation and Placement Services within the region of Lazio. The objective is to understand the functioning of the orientation and placement and to identify the best practices exportable from one territory to another. On a methodological level, a quality analysis was carried out through in depth interviews aimed at operators and managers of public and private employment offices. The functioning of the services in terms of: tasks performed by operators and managers, liaison with business matching between labour supply and demand, and type of contracts offered, were all analysed. To identify the best practices, the authors have monitored the services offered by the various employment centres, including universities, by comparing them with the quality standards set by “Italia Lavoro” (Italia Lavoro e Ministero del lavoro 2014). In addition, a map of exportable services from one territory to another was constructed.
The Best Offer: Monitoring and Analysis of Best Practices of the Centres for Public and Private Employment and University Orientation and Placement Services
Fasano A.
;
2017-01-01
Abstract
The authors consider a case where the hierarchical and market-based modes run parallel and analyse the dysfunctionality of their coexistence. Along the example of job centres of the public labour administration and private labour agencies the complementary ad-vantages are revealed. They plead for connecting both organisation structures, in order to meet the real needs of the clients who are to be consulted and placed. In particular, this article reports the first results of a survey conducted regarding Public and Private Employment Offices, and the University Orientation and Placement Services within the region of Lazio. The objective is to understand the functioning of the orientation and placement and to identify the best practices exportable from one territory to another. On a methodological level, a quality analysis was carried out through in depth interviews aimed at operators and managers of public and private employment offices. The functioning of the services in terms of: tasks performed by operators and managers, liaison with business matching between labour supply and demand, and type of contracts offered, were all analysed. To identify the best practices, the authors have monitored the services offered by the various employment centres, including universities, by comparing them with the quality standards set by “Italia Lavoro” (Italia Lavoro e Ministero del lavoro 2014). In addition, a map of exportable services from one territory to another was constructed.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
