Cultural and Creative Industries (CCIs) are going through a period of profound changes geared towards digitization and sustainability of their activities and assets. A fundamental support for this transition is represented by a correct awareness and management of their own business processes that can lead a company towards a business process reengineering. With the aim of supporting CCIs in this objective, the paper wants to present a model for processes maturity evaluation specific for companies operating in this sector. The model is validated through the application in a practical case. Interesting implications for processes analysis, change and improvement in CCIs are also discussed in the paper.

Evaluating process maturity in creative and cultural industries

Rimini A.;Lazoi M.
2021-01-01

Abstract

Cultural and Creative Industries (CCIs) are going through a period of profound changes geared towards digitization and sustainability of their activities and assets. A fundamental support for this transition is represented by a correct awareness and management of their own business processes that can lead a company towards a business process reengineering. With the aim of supporting CCIs in this objective, the paper wants to present a model for processes maturity evaluation specific for companies operating in this sector. The model is validated through the application in a practical case. Interesting implications for processes analysis, change and improvement in CCIs are also discussed in the paper.
2021
978-1-6654-4963-2
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11587/464355
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